How can I initiate a return? / What is your return policy?

At MDLA WELLNESS, we kindly request that you refrain from shipping back any unwanted products without prior guidance from our representatives. We prioritize providing personalized assistance to address your concerns. To take advantage of our 15-day customer satisfaction guarantee, please reach out to us directly at Office@mdlawellness.com or call us at +40 720 044 460. Our dedicated representative will be more than happy to assist you with the return process.

What is your customer satisfaction guarantee?

Customer Satisfaction Guarantee

At MDLA WELLNESS, we are committed to ensuring your complete satisfaction with our products and services. We want you to feel confident in your purchase, knowing that we stand behind the quality and effectiveness of our offerings. Therefore, we offer a Customer Satisfaction Guarantee to provide you with peace of mind.

Duration: Our Customer Satisfaction Guarantee is valid for a period of 14 days from the date of purchase.

Eligibility: This guarantee covers store credit, product replacements, or partial refunds at our discretion. Please note that satisfaction guarantee-based refunds are limited to 2 items only. The sample packages are not included in this guarantee.

Refund Options: If you are not completely satisfied with your purchase, we offer the following options:

1. Store Credit: You may choose to receive store credit, which can be applied towards future purchases from our website.
2. Product Replacements: We understand that sometimes products may arrive damaged or defective. In such cases, we are happy to provide a replacement of the same item, subject to availability.
3. Partial Refunds: In certain circumstances, we may offer partial refunds, taking into account the specific issue or concern raised.

Refund Processing Times: The processing times for refunds can vary and typically take 5-7 business days, depending on the policies of your banking institution. Please keep in mind that credits may not immediately reflect in your account. If you have any concerns or believe there may have been an error, we recommend contacting your bank or credit card company to verify the correct processing of the refund. Should you encounter any persistent issues after 10 days, please don't hesitate to reach out to us at office@mdlawellness.com for further assistance.

Replacement Orders: We offer one replacement order per customer. Please note that initiating a replacement order will void any return associated with the original purchase.

Our commitment to your satisfaction extends to providing exceptional customer service. If you have any questions or concerns regarding our products or your purchase, our dedicated team is here to assist you. Simply reach out to us at office@mdlawellness.com, and we will promptly address your inquiry.

Kindly note that we are unable to accept returned merchandise unless accompanied by a valid RMA (Return Merchandise Authorization) number that will be given by our representative.

The responsibility for shipping costs associated with returning merchandise rests with the customer.

Thank you for choosing MDLA WELLNESS. We value your trust and look forward to serving you with the utmost dedication and care.